Returns, Refunds, and Complaints Policy

Our Fresh Flowers Guarantee in Thames Ditton

At Flower Delivery Thames Ditton, we take immense pride in our reputation as a trusted local florist dedicated to households and businesses in Thames Ditton and the surrounding areas. We are committed to delivering the freshest flowers, expertly arranged and carefully handled, to ensure they arrive at your door in perfect condition. Our fresh flowers guarantee is at the heart of our service and customer promises.

Damaged-on-Arrival Policy

We understand the disappointment that can occur when flowers arrive damaged or not as expected. We take extra measures to protect all floral arrangements during delivery, but in the rare event your flowers are damaged-on-arrival, we want to make it right. Please notify us as soon as possible upon receipt of your order, ideally within 24 hours, providing clear photographs of the flowers and their packaging. This will help us assess the situation swiftly and offer you the most appropriate resolution.

Freshness Window

Our flowers are hand-selected daily to ensure maximum freshness, and we guarantee that all floral deliveries to Thames Ditton will remain beautiful and vibrant for a minimum of five days from the date of delivery, provided they are cared for according to our guidelines. If your flowers do not meet this standard of freshness, please contact us within the freshness window so we can assist you with a suitable remedy.

Refunds & Replacements

Your satisfaction is our top priority. Should you receive flowers that do not meet our freshness guarantee or arrive in less-than-perfect condition, we will offer a prompt choice between a full refund or a replacement arrangement delivered at no extra cost to you. Refunds are processed using the original method of payment, and replacements are scheduled for a date and time that suits you.

Complaints Process

If you are dissatisfied for any reason, we encourage you to submit a complaint, as your feedback helps us improve. To ensure a timely and thorough resolution, please provide your order details and a clear description of the issue. Our customer care team will review your case, keep you informed throughout the process, and work as quickly as possible to resolve your concern. Most complaints are addressed within 1-3 business days.

Your Trusted Local Florist

Our team at Flower Delivery Thames Ditton cherishes the trust placed in us by our local community. Confidence in our fresh flowers guarantee lays the foundation for every bouquet we craft and deliver. Whether we are serving top businesses or treasured family homes in Thames Ditton, your complete satisfaction is our standard. If you have any queries about your order, our returns, refunds, or complaints policies, please contact us – we are here to help and always delighted to serve our neighbours with dedication and care.