Welcome to our terms and conditions for flower delivery in Thames Ditton. These Terms & Conditions govern all sales and services relating to the online purchase and delivery of flowers offered through our website. Whether you are located in Thames Ditton itself or in surrounding areas, please read these terms carefully before submitting your order, as they describe your rights and responsibilities and our obligations. By placing an order for flower delivery with us, you agree to be legally bound by these Terms & Conditions.
We are dedicated to providing quality flower delivery services throughout Thames Ditton and the nearby regions. Our offering includes a variety of fresh floral arrangements suitable for a range of occasions, ensuring timely delivery and excellent customer care. These terms apply to all orders placed for flower delivery in Thames Ditton and its surrounding areas.
2.1 Browsing and Selection
To place an order for flower delivery in Thames Ditton, browse our online catalogue. Select your chosen items and add them to your shopping basket. Product descriptions, prices, and available delivery dates are provided to assist you in your selection.
2.2 Placing an Order
Once you have finished selecting your flowers, proceed to the checkout page. You will be required to provide recipient and delivery details, a message (if desired), and your personal contact information. You must ensure that all recipient and delivery details provided are accurate and complete, as errors may result in delivery delays or failures for which we cannot accept responsibility.
2.3 Order Confirmation
Upon successfully completing the checkout process, you will receive an automatic order confirmation acknowledging receipt of your order. This confirmation does not constitute acceptance of your order. We reserve the right to decline any order prior to dispatch in accordance with these Terms & Conditions.
2.4 Order Acceptance
Your order is accepted and a binding contract is formed when you receive a dispatch confirmation from us, confirming that your order has been prepared and scheduled for delivery.
3.1 Prices
All prices are listed in GBP (£) and include VAT unless otherwise stated. We reserve the right to change prices at any time. The price you pay will be the price displayed at the time of purchase, subject to the product being available.
3.2 Payment Methods
We accept payment by all major credit and debit cards as specified at checkout. Full payment must be made at the time of placing your order. Orders will not be processed or dispatched until payment is successfully completed.
3.3 Payment Security
Your payment details are processed securely in compliance with applicable UK data protection laws and standards. We do not store complete payment card details on our systems.
4.1 Delivery Areas
We provide delivery throughout Thames Ditton and the surrounding areas, as listed on our website. If your requested delivery location falls outside these areas, please note that we may not be able to fulfil your order.
4.2 Delivery Dates and Times
We strive to deliver your order on your chosen date. However, delivery times are not guaranteed and are subject to factors beyond our control such as traffic, weather, and recipient availability. Deliveries are typically made during standard working hours. We will notify you as soon as possible if we anticipate significant delivery delays.
4.3 Delivery Instructions and Recipient Details
It is your responsibility to provide clear and correct details for the intended recipient. If delivery cannot be made due to incorrect or incomplete address details, or if the recipient is unavailable, we will attempt to leave the flowers in a safe place or with a neighbour, where possible, and will notify you accordingly. Additional delivery attempts may incur extra charges.
All flowers and arrangements are subject to seasonal availability and may differ slightly from online images due to natural variations. In the event that a specific flower or item is unavailable, we will substitute with an item of equal or greater value and as close as possible to the chosen arrangement in colour and style. Substitution is carried out in accordance with recognised floristry standards and without notification unless a significant substitution is required, in which case we will attempt to contact you.
6.1 Right to Cancel
You have the right to cancel your order for flower delivery up until the item is dispatched. Due to the perishable nature of flowers, cancellations requested after dispatch or within 24 hours of the scheduled delivery time are not always possible and may not be refunded.
6.2 How to Cancel or Amend Your Order
To request an order cancellation or amendment, please contact us promptly with your order details. Amendments are subject to availability and feasibility, especially if your order has already been prepared or dispatched.
6.3 Refund Policy
For valid and timely cancellations, a full refund will be issued to your original payment method. Refund requests for late or incomplete deliveries will be considered on a case-by-case basis. We are unable to offer refunds for flowers that have been properly delivered and are in satisfactory condition at the time of delivery.
Given the perishable nature of our products, returns are not generally accepted except where goods are faulty, damaged on arrival, or do not conform to your order. Please inspect your delivery upon receipt. Should you have any concern about the condition or accuracy of your order, notify us as soon as possible following delivery. Where a genuine issue is identified, we will offer a suitable remedy, which may include a replacement or refund at our discretion.
8.1 Limitation of Liability
To the fullest extent permitted by law, our liability to you is limited to the purchase price of the products ordered. We do not accept liability for any indirect, consequential, or special loss, including but not limited to loss of enjoyment, business losses, or loss arising from circumstances beyond our reasonable control (such as extreme weather, road closures, strikes, or delivery delays outside our direct control).
8.2 Recipient Responsibility
Our liability ends upon successful delivery of the order as per your specified instructions. Flowers should be cared for as per our care guidance to maximise freshness and longevity.
8.3 Events Outside Our Control
We are not responsible for events which could not have been foreseen or prevented despite our reasonable care, including force majeure events.
You agree to use our website only for lawful and intended purposes. You are not permitted to use our content or images for commercial purposes without written permission. We reserve the right to amend website content, terms, and pricing at any time.
Any personal information you provide will be handled in accordance with UK data protection laws and our separate privacy policy. We respect your privacy and only use your information to process your orders and improve our services. We do not share your details with third parties except as required for the fulfilment of your order or where legally obliged to do so.
We reserve the right to update or change these Terms & Conditions at any time. The latest version will always be posted on our website. Continued use of our services constitutes acceptance of these changes.
These terms and conditions are governed by and construed in accordance with English law. Any disputes or claims arising from or in connection with these terms, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For all queries, requests, or concerns relating to your flower delivery order in Thames Ditton or the application of these terms, please use our online contact form or the communication methods provided on our website. We will endeavour to respond to all queries promptly and to resolve any issues in a fair and timely manner.
These Terms & Conditions apply to all flower delivery orders placed for delivery to recipients in Thames Ditton and surrounding areas. If you are unsure whether your area is covered, please refer to the information on our website or contact us before placing your order.
Thank you for choosing our Thames Ditton flower delivery service. We are committed to offering excellent, reliable, and compliant customer care to all our valued customers throughout the region.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Thames Ditton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Thames Ditton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
